Let customers fix their own orders — before they ship
dotAOV gives shoppers a secure, branded page to correct their shipping address and order details right after checkout. Fewer “change my order” tickets. Fewer misdeliveries.
See it in action
Try editing an order yourself
This is exactly what your customers experience — go ahead, change the address and hit save.
Find your order
Enter your order number and the email you used at checkout.
Update your details
Your order's been updated!
No support ticket. No phone call. Done in seconds.
↺ Try it againFeatures
Everything you need to cut “change my order” tickets
Self-service edits
Customers fix their shipping address, name, phone, email, and notes from a page that matches your brand.
You stay in control
Choose which fields are editable, set the edit window, and decide whether it shows on the Thank You page.
Safe by design
Every edit is verified against the order and rate-limited. No customer data is ever stored.
Built-in countdown
A live timer shows shoppers exactly how long they have left to make changes.
Same-price swaps
Let shoppers switch a size or color at the same price — no extra charge, no refund.
Works with Flow
An “Order edited” trigger fires on every change with a detailed summary of exactly what changed — automate precise notification emails, Slack alerts, or order tags.
How it works
Live in minutes
Install & configure
Pick which fields customers can edit, set your time window, and match your brand colors.
Customers self-serve
After checkout, shoppers get a secure link to review and correct their order details.
You save time
Edits sync straight to the order in Shopify. Fewer tickets, fewer wrong deliveries.
Ready to cut order-change tickets?
Add dotAOV: Order Editing to your store and let customers fix their own orders.
Add to Shopify